Privacy Policy

Last updated: May 22, 2026

Introduction

At Cerast Intelligence, we are committed to maintaining the trust and confidence of our users and website visitors. In this Privacy Policy, we provide detailed information on when and why we collect personal information, how we use it, and how we keep it secure.

Information We Collect

Contact Information

When you contact us via email, phone, or through our website, we collect:

• Your name and email address
• Phone number (if provided)
• Company name and role (if provided)
• The content of your inquiry

Product and Account Data

When you use our products, we may collect:

• Account registration details
• Usage data and feature interactions
• Technical information for product functionality and support

Website Usage Data

When you visit our website, we may collect:

• IP address and approximate geolocation
• Browser type, operating system, and device information
• Pages visited and time spent on the site
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our software products and platforms
• Communication: To respond to inquiries, send product updates, and provide support
• Security: To detect, prevent, and address technical and security issues
• Analytics: To understand website usage patterns and improve our online presence
• Compliance: To comply with legal obligations and enforce our Terms of Service

Data Sharing and Disclosure

Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Cloud Infrastructure Providers: For hosting and data storage
• Email Service Providers: For business communication
• Analytics Tools: For website usage analysis

These service providers are bound by confidentiality agreements and are only permitted to use your information to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Contact Data: Retained for the duration of the business relationship and up to 3 years after last contact
• Account Data: Retained for as long as your account is active or as needed to provide the service
• Financial Records: Retained for tax and accounting purposes (typically 10 years under German law)
• Website Logs: Retained for up to 90 days for security monitoring

Your Rights Under GDPR

As a German-based company, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing: You can request limitation on how we use your data
• Right to Data Portability: You can request your data in a structured, machine-readable format
• Right to Object: You can object to certain types of processing
• Right to Withdraw Consent: You can withdraw consent for data processing at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using HTTPS/TLS
• Secure storage with access controls
• Regular security reviews and monitoring
• Employee confidentiality agreements
• Minimal data collection principles

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking

Essential Cookies

We use essential cookies that are necessary for the website to function. These cannot be disabled.

Analytics

We may use analytics tools to understand how visitors interact with our website. This helps us improve functionality and user experience. You can opt out of analytics tracking through your browser settings.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Germany. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will note the date of the last update at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Mail: Cerast Intelligence Einzelunternehmen, Dr. Dietz Straße 23, 36043 Fulda, Germany